Refund policy

Last updated: 15 January 2026

At FitNex, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted, so you can shop with confidence.

1. Return Eligibility Criteria

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
Original packaging, tags, and accessories must be intact.
Proof of purchase (order number or receipt) is required.
The return request must meet the timeframe outlined below.

Items that do not meet these criteria may not be approved for return.

2. Return Timeframe

Return requests must be initiated within 3 days of receiving your order.
Requests submitted after this period may not be accepted.

3. Refund Process and Timing

Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed within 15 business days.
Refunds will be issued using the original payment method or an alternative method, depending on availability.
Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchange Options

Exchanges are subject to product availability.
If you wish to exchange an item, please contact us within 3 days of delivery.
If the requested exchange item is unavailable, a refund or store credit may be offered instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within 3 days of delivery.
Clear photos or videos of the product and packaging may be required for verification.
Once verified, we will offer a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale or non-returnable
Items damaged due to misuse, negligence, or improper handling by the customer

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Shipping costs are non-refundable.
We recommend using a trackable shipping service, as FitNex is not responsible for lost return shipments.